Why Banks Should Invest in
Web Accessibility

Get Our Whitepaper

In this whitepaper you will learn about:

Web Accessibility for Financial Services
Digital Barriers Faced by Customers with Disabilities
Solutions to Common Accessibility Issues

What is web accessibility?

Web accessibility is the process by which organization work to remove barriers faced by people with disabilities on a website. When a site is designed and developed correctly, it provides everyone, regardless of ability, equal access to the site’s information and functionality.


There are 63 million people with disabilities in North America

Who control over $200 billion in spending

More than 8 in 10 people with disabilities disregard a business provider because of barriers encountered

Types of Barriers People with Disabilities Encounter Online

Physical - People do not have access to technology that will help them overcome physical limitations.
Visual - Websites aren’t designed or developed properly to accommodate customers using screen readers or other technology.
Speech - Websites and other digital properties that utilize voice recognition.
Auditory - Audio and video files that aren’t properly captioned or transcribed.
Cognitive - People do not have access to technology that will help them read, click or scroll through a website.

Principles of Web Accessibility


Information and user interface components must be presented to users in ways they can perceive.


User interface components and navigation must be operable.


Information and the operation of the user interface must be understandable.


Content must be robust enough that it can be interpreted reliably by a wide variety of user agents, including assistive technologies.

Download the guide to learn more about how web accessibility enhances the customer experience for customers with disabilities, and how organizations can achieve and maintain compliance with accessibility standards, regulations and guidelines.